Frequently Asked Questions (FAQ)

For initial registration, only your basic information is required - mobile number, email, name, and date of birth. However, to verify your account and enable withdrawals, the following documents will be needed:

• Identity Document: National ID Card (NID), Passport, or Driving License
• Proof of Address: Utility bill, bank statement, or government document (issued within 3 months)
• Payment Method Verification: Screenshot of your bank account or mobile banking account

These documents help keep your account secure and prevent fraud. Your information remains completely confidential and is used only for verification purposes.

To register and play at eb99, you must be at least 18 years or older must be. This is a legal requirement and we take it very seriously. Protecting minors from gambling is our responsibility.

During registration you must provide your date of birth, and we verify age with your ID during account verification. If a minor attempts to open an account, it will be permanently suspended and all funds may be forfeited.

No, only one account per person is allowed at eb99. Opening multiple accounts is a direct violation of our Terms and Conditions and may result in the following consequences:

• All duplicate accounts will be permanently closed
• All winnings, bonuses, and balances will be forfeited
• May result in permanent ban from using eb99 in the future

We detect duplicate accounts using your IP address, device information, payment method, and personal details. If you have an issue with your account or want to open a new account, please contact our support team first.

Forgetting your password is a common issue and recovering it is very simple:

• Click the "Forgot Password?" link on the login page
• Enter your registered mobile number or email address
• You will receive a password reset link via SMS on your mobile or by email
• Click the link and set a new password
• Log in with your new password

The reset link will be valid for 24 hours. If you can't access your registered mobile number or email, contact our support team immediately. We'll help you recover your account after identity verification.

Deposit limits at eb99 depend on your chosen payment method:

• Mobile Banking: Minimum BDT 500, maximum BDT 50,000 per transaction
• Bank Transfer: Minimum BDT 1,000, maximum BDT 1,00,000 per transaction
• Card Payments: Minimum BDT 1,000, maximum BDT 50,000 per transaction
• E-wallets: Minimum BDT 500, maximum BDT 25,000 per transaction

VIP members enjoy higher deposit limits. If you need to make a large deposit, contact our VIP manager and request a custom limit.

At eb99, we ensure the fastest deposit processing:

• Mobile Banking: Instant (credited to your account within 1-2 minutes)
• Card Payments: Instant (usually under 1 minute)
• E-wallets: 1-5 minutes
• Bank Transfer: 15 minutes to 24 hours (depending on bank processing time)

If your deposit doesn't arrive within 30 minutes (for mobile banking and cards), contact our support team immediately. We'll track your transaction and resolve the issue.

All deposits at eb99 are completely free! We don't charge any deposit fees. The full amount you deposit will be credited to your gaming account.

However, in some cases your payment provider or bank may charge their own transaction fees. This is beyond eb99's control and these fees are set directly by your payment provider.

Example: If you deposit BDT 1,000 via mobile banking and your mobile banking service charges a 1.5% fee, BDT 1,015 will be deducted from your account, but BDT 1,000 will be credited to your eb99 account. The BDT 15 fee is charged by the mobile banking service, not eb99.

Eb99 provides the fastest withdrawal processing:

• Mobile Banking: 1-4 hours (usually within 1 hour in most cases)
• Bank Transfer: 12-48 hours (business days)
• E-wallets: 2-12 hours
• Cards: 3-5 business days

Processing time may depend on your account verification status and withdrawal amount. Larger withdrawals (over BDT 50,000) may undergo additional security checks and take slightly longer.

VIP members receive priority withdrawal processing And get your money even faster.

Withdrawal limits:

• Minimum Withdrawal: BDT 1,000
• Maximum Withdrawal: BDT 50,000 per day (for standard members)
• Monthly Limit: BDT 10,00,000 (for standard members)

Withdrawal fees:

The first 3 withdrawals per month are completely free. For the 4th and subsequent withdrawals, we charge a small processing fee:

• Mobile Banking: 2% (max BDT 100)
• Bank Transfer: BDT 50 flat fee
• E-wallets: 1.5% (maximum BDT 75)

For VIP members: Higher daily and monthly limits (up to BDT 5,00,000 per day) and all withdrawals are completely fee-free!

Yes! At eb99, you can play most slots and table games for free in "demo mode". This helps you familiarize yourself with the game and try new strategies without spending real money.

How Demo Mode works:

• Play without registration or login
• Play using virtual credits (not real money)
• Test all game features and bonus rounds
• Switch to real money mode when you're ready

Please note: Live Casino, Sports Betting, and some special games are available in real money mode only. To play these games, you need to log in and make a deposit.

All games at eb99 are completely fair and transparent. We only work with licensed and regularly audited game providers.

What is RTP (Return to Player)?

RTP stands for "Return to Player" - it's a percentage that indicates how much a game pays back to players over the long term.

• Example: If a game has an RTP of 96%, it means that for every BDT 100 wagered, the game will return an average of BDT 96
• All slot games at eb99 have an RTP ranging from 92% to 98.5%
• RTP information for each game is available in the game info section

Random Number Generator (RNG): All games use a certified RNG that ensures every outcome is completely random and independent. No person or system can control or influence game results.

Wagering requirements The wagering requirement is the amount you must bet with your bonus funds before you can withdraw them.

Example:

You deposited BDT 1,000 and received a BDT 1,000 bonus (total BDT 2,000). If the wagering requirement is 30x, you must bet BDT 30,000 (1,000 × 30) before you can withdraw the bonus money.

eb99's wagering requirements:

• Welcome Bonus: 35x
• Reload Bonus: 30x
• Free Spins: 40x (on winnings)
• Cashback Bonus: 10x

Important Information:

• Not all games contribute equally to wagering
• Slot games contribute 100%
• Table games contribute 10-20%
• Live Casino contributes 10%
• You typically have 30 days to complete the wagering

Eb99 regularly offers various promotions to reward our players:

• Weekly Reload Bonus: Up to 50% bonus on your deposits every week
• Cashback Offers: Get 10-20% of your weekly losses back
• Free Spin Thursday: 25-100 Free Spins every Thursday
• Monthly Tournaments: Huge prize pools and leaderboard competitions
• Refer a Friend: Earn bonuses by referring friends
• Loyalty Program: Play and earn points that can be converted to cash
• Special Event Bonus: Special offers during major sporting events and festivals

Check our promotions page regularly to see the latest offers, or enable promotion notifications.